Who are we?

Community Connections Support Services is a private agency directed by Brian Burnham, holds a current CARF accreditation and is in excellent standing within its communities. Community Connections was established in 1991 and has been providing exceptional support to people living with a disability since that time.

Services in the Central Okanagan include Home Share Coordination,  Residential Support, and a Community Support program.  The Community Support program includes individual services and facilitated group programs such as:

  • Men’s Group
  • Ladies Who Lunch
  • Walking club
  • Craft group
  • Cooking club
  • trips to Vancouver for hockey games and football games
  • an annual retreat

The services are often based on social and recreational opportunities for the individual.  We also provide residential services offering 24-hour one-on-one support to people in their homes.

In the West Kootenays, CCSS provides Home Share Coordination, Residential Supports, and a Community Support program.  Our residential services provide supports based on a 24-hour model for people in their homes where we help support health or behavioural challenges.

In the East Kootenays, CCSS provides Home Share Coordination.

Management Support Team:

Brian Burnham

Director, Community Connections Support Services
250-491-2907 ext.101 or toll free 1-888-491-2907 ext.101
Email: brian@commconn.ca

Brian has been with Community Connections since its inception in 1991. He has a background in Psychology and holds an undergraduate degree from the University of British Columbia and a Masters degree in Leadership and Training from Royal Roads University. Brian has over 20 years of experience in the human services and has supplemented this with training specific to employee development, resource development, accounting and financial management, personnel, group dynamics as well as a whole range of support strategies and techniques with regard to providing world class supports for people who live with a disability. He has a commitment to building great teams by bringing together groups of talented, dedicated professionals around the people we are privileged to serve.

Ken Munro

Service Coordinator, Home Share Services (Kelowna, BC)
250-491-2907 ext. 102 or toll free 1-888-491-2907 ext.102
Email:  ken@commconn.ca

Ken leads the team for Home Share Support Services with 20 plus years of experience. Ken is a graduate of the Human Services Program at Okanagan College and currently serves as a member of their advisory committee. Ken was instrumental in establishing Home Share Coordination Services and support to caregivers in the East and West Kootenays as well as his role providing those services to children and their families in the Central Okanagan. Ken gives back to his community in many ways and has held leadership positions at the board level for a number of non-profit community associations. As a result he is an excellent resource of information with regard to the service system for people who live with a disability in the province of B.C.

May Zubot

Service Coordinator, Residential (West Kootenays)
Email:  may@commconn.ca

May partners in the coordination of our Residential Services in the West Kootenays.  She brings to the agency nearly 10 years of frontline and leadership roles in Human Services, and a combined 20 years in Bio-Chemistry and Nursing.  May’s experiences have included tenured teaching positions at the post-secondary level, and providing healthcare initiatives and support to hundreds of injured and displaced citizens in Darfur and the surrounding region.  May brings a strong passion for, and philosophy of, holistic and person-centered approaches, and a mandate of compassion, service, and lifelong learning for all.  A devoted wife, mother, and stepmother, she earnestly strives toward a vision of community for all individuals, deeply rooted in the foundations of dignity, respect, and self-actualization.

Vern Rockwell

Service Coordinator, Residential & Community Support (Kelowna, BC)
250-491-2907 ext. 104 or toll free 1-888-491-2907 ext.104
Email:  vern@commconn.ca

Vern comes to us with over 30 years of residential and community support experience in a variety of settings. For the last 23 years, Vern has been a part of the Community Support Team; for the past 17 years, his leadership of the Community Support Team in Kelowna and has been integral to the program’s success and popularity. Vern is particularly skilled meeting with people 1:1, developing and organizing our large group events, and connecting with other service providers in our community, all of which helps make events like our annual retreat and trips to Vancouver resoundingly successful. Vern has been a Certified MANDT Trainer with over 10 years of experience, has completed Individually Applied Behavioral Analysis (I.A.B.A.) Certificate training, and is able to teach non-violent crisis intervention skills and techniques to people affiliated with CCSS.  Vern and the Community Support Team also hold an annual Health & Safety month in April for persons supported.  Training includes: safety in the community, nutrition and meal planning, personal care/responsibility and high risk behaviour, rights information and emergency preparedness. Please find our skills training in our monthly community support calendars on our Community Support website: we.commconn.ca

Jacqueline Burnham

Director of Strategic Management (Kelowna, BC)
250-491-2907 ext. 105 or toll free 1-888-491-2907 ext.105
Email:  jacqueline@commconn.ca

Jackie has been with Community Connections since 2005 and has worked as Support Worker, Senior Support Worker and Quality Assurance Manager with the agency and is currently its Director of Strategic Management.  She brings with her a background in Psychology, Accounting, and has worked in the human services field since 1990.  Jackie has been responsible for leading teams in several agencies to achieve CARF accreditation and is committed to assisting Community Connections Support Services to maintain its person-centered focus while delivering a high level of accountability.  She is currently completing a BA in Justice Studies from Royal Roads and her career focus currently is on helping Community Connections Support Services realize its vision for services that achieve choice, voice, respect, relationships, responsibility, and growth for the people it serves and the people that support them.

Joanne Walker

Management Support Team Assistant (Kelowna BC)
250-491-2907 ext. 107 or toll free 1-888-491-2907 ext.107
Email:  joanne@commconn.ca

Joanne joined the Community Connections team in 2012 and came with an extensive background in legal administration.  Her exceptional skills in organizational management and analysis has revealed her inherent human service values and interest in being accountable to those we support and employ.  Joanne has been instrumental in helping to create and maintain our agency’s continuous quality improvement systems and is a valued member of our team.

Vivienne Prather

Service Coordinator, Residential & Community Support (West Kootenays) and Health & Safety Coordinator
Email:  viv@commconn.ca

Viv has worked front-line with CCSS since 2004 as a Support Worker, Senior Support Worker, and Health & Safety Officer.  After raising her children, she graduated with honours from the Human Service Diploma Program with excellence in Woman’s Studies and Psychology.  Previous work experience includes transitional supports to women who experience violence and their children, teaching English, and career development.  Her education and experience brings a sociological, person-centered, and experiential perspective to her current responsibilities to the team as Residential & Community Support Service Coordinator in the West Kootenays as well as Health & Safety Coordinator.

Jane Fedyk

Quality Assurance Manager (Kelowna, BC)
250-491-2907 ext. 106 or toll free 1-888-491-2907 ext.106
Email:  jane@commconn.ca

Jane joined Community Connections Support Services in 2015 working in the Home Share program, and is currently the agency’s Quality Assurance Manager.  She comes to CCSS with a diverse and extensive background in the community living field.  After completing her Bachelor of Arts degree at UBC’s Okanagan campus, Jane followed her passion for social justice and advocacy in a variety of roles, having over 10 years of experience in direct service delivery for individuals and groups, program development and coordination, and application of CARF standards to continuous quality improvement framework.  Jane became a certified Nonviolent Crisis Intervention Instructor in 2013, and she has enjoyed the exchange of experiences and ideas the occurs in teaching NCI to others.

Connect with us!

phone     250-491-2907
fax            250-491-2920
toll free 888-491-2907
email      mail@commconn.ca
web         commconn.ca

KELOWNA – Office:

275 Rutland Road North
Kelowna, BC V1X 3B1

NELSON – Mailing address:

15B View Street
Nelson, BC V1L 2T9

CRANBROOK – Mailing address:

RPO PO Box 20004
Tamarack Mall,
Cranbrook, BC V1C 6K5

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